Yurtcamp Terms & Conditions.
Cancellation of weddings, celebratory and corporate bookings.
Bookings are secured by a £1000 deposit payment. Balance payments are made in periodic instalments with the final payment (including site hire and food and drink) due 4 weeks before the booking date. Instalments not made within 14 days of the due date will result in the booking being cancelled with no refund of payments made. No refund will be made for cancellations made within 12 months of the arrival date except in exceptional circumstances and by agreement and arrangement with the owners. Cancellations made with more than 12 months to the arrival date will result in all payments in excess of the £1000 deposit being refunded.
Whilst every effort will be made to avoid them, booking errors made by Yurtcamp will not in any circumstances be compensated for unless there is less than 3 months until the booking dates commence.
Whilst we will always endeavour to allocate specifically requested yurt positions, we are unable to guarantee them.
Please remember you are staying in a woodland camping environment with live animals and other hazards. Some of the camp equipment can be dangerous if misused. Please be aware that accidents can happen and we are not responsible for such accidents ( to the greatest extent permitted by law). It is your responsibility to ensure you supervise any children with you.
Fire safety instructions must be followed and the fireguard used at all times. Firewood must not be taken from living trees and hedges on the site.
You are responsible for the behaviour of all members of your party. Behaviour should be in keeping with the family environment and should not be excessive, noisy or disruptive, especially at night. Offensive or illegal behaviour will not be tolerated and may result in the police being involved. Offensive or aggressive behaviour or language towards our staff is not acceptable. We may ask you and/or any member of your party to leave immediately if your conduct results in police attendance or is considered by us to be inappropriate; likely to cause harm; or impair the enjoyment, comfort or safety of anyone; or is likely, in our belief, to breach any of this agreement. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from you or any member of your party.
We shall not serve or sell alcohol to anyone who is, or appears to be, under the age of 18 (and cannot prove they are over 18), or whom we, in our sole discretion, consider to have been drinking excessively. We will accept a photo driving licence, a passport or a proof of age scheme which carries the PASS logo hologram.
Smoking is not permitted in any buildings (including Yurt accommodation)
Your personal belongings are your responsibility during your break with us. Vehicles are parked on our property entirely at your own risk. You must lock your vehicle securely and remove all valuable items on parking.
We disclaim any liability for losses or injury sustained by guests or their property except where negligence on the part of Yurtcamp is proven. Fire safety instructions must be followed and the fireguard used at all times.
Firewood must not be taken from living trees and hedges on the site.
We reserve the right to terminate any holiday or request anyone to leave for the breach of any of our conditions or site guidelines.